Use of company services constitutes acceptance and agreement to the company's SLA as well as the company's TOS (Terms of Service). All provisions of this contract are subject to the TOS (Terms of Service) of "Tech Entrance Hosting" and SLA (Service Level Agreement). The SLA may be changed from time to time at the discretion of the Company. Subscriber understands that change to the SLA by the Company shall not be grounds for early contract termination or non-payment.
Prohibited usage :
We have a strict policy against the kind of content that can be hosted with the scape we give our clients as a service and we don't allow the following usage/content for our servers:-
1- Gambling (legal or illegal).
2- Violence and hatred material.
3- Adult goods and services (legal or illegal).
4- Resource intensive sites like (but not limited to) torrent trackers, IRC and finally proxy sites on plans that are not made to host proxies.
5- Using "CGI proxy script". However, we do recommend PHProxy, Zelune or any other php based script.
6- Hacking and cracking materials, Manuals, how-to guides, information, or equipment enabling illegal access or damage to software, servers, websites, or other protected property
7- Hosting/distributing copyrighted material without a written permission from copyright holder.
8- Bulk marketing tools like Email lists, software, or other products enabling unsolicited email messages (spam).
Contact & Billing Information :
You must provide us with, and keep current, good contact information for you.
E-mail and telephone contacts are required.
Billing and Fees:
Subsequent payments are due on the anniversary date of account and you can check it through the client area any time.
Service will be suspended on accounts that reach 24 hours past due. Service interrupted for nonpayment is subject to a 25% extra reconnect charge.
Service will be terminated on accounts that reach 10 days past due. If any terms or conditions are failed to be followed the account in
question will be automatically deactivated.
30 Day Guarantee :
All accounts are entitled to an unconditional 30 day money back guarantee.
This guarantee begins the day we send out your accounts login details. If you wish to cancel your account and receive a full refund
within 30 days of the date you signed up, please use the cancellation form in the support center.
This 30 days does not include extra services you contract us to process such as domain registration, add-ons, name servers.
Refunds :
IF you qualify for the 30 day guarantee. We will process and apply
credits or refunds within 7 days of submission. Refunds for annual plans will be treated as monthly terms. The annual
account rate will be adjusted to the monthly rate, past and current usage deducated at that rate, and the remainder returned.
You can ask for refund within the first 30 days of your account birth provided that you don't exceed 25% of your allocated bandwidth at the date when you ask for the refund.
Violating our TOS makes you non-qualified for a refund or any moneyback guarantee.
Cancellation :
All cancellations must be sent using the cancellation form in the support center. While there
are no cancellation fees, you must cancel prior to your next billing cycle. Payments made
up to your cancellation date are not refundable unless you're canceling within the 30 day
guarantee period . This does not include any added support or service fees you have contracted
us to provide. You are obligated to pay for your account even if you do not use it.
Because we have provisioned services and provided you with details
you have the ability to use your account. An unused account still uses
system resources that could be used for other customers.
If you have a past-due balance on your account at the time the account is closed
(either by your request or due to non-payment), the remaining balance
must be paid within 30 days of when the account is closed.
If we do not receive payment on the remaining balance in that time, we will begin
efforts to collect any fees owed. We reserve the right to report
your unpaid balance to credit reporting agencies. Unpaid invoices may effect
your credit rating.
We also do not offer refunds for services after
the initial thirty (30) days of service.
SLA and Credit for uptime :
All users are subject to the terms off this TOS (terms of service) and our SLA (service level agreement).
Liability and Warranty :
We are not responsible for any damages your business may suffer.
We do not make implied or written warranties for any of our services. "Tech Entrance Hosting" denies any
warranty or merchantability for a specific purpose. This includes loss of data resulting from delays,
non-deliveries, wrong delivery, and any and all service interruptions caused by us. The client acknowledges
that the service provided is of such a nature that service can be interrupted for many reasons other than
the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain.
Therefore, client agrees that the company shall not be liable for any damages arising from such causes
beyond the direct and exclusive control of the company. You further acknowledge that the company's
liability for its own negligence may not in any event exceed an amount equivalent to charges payable by the client
for services during the period damages occurred. In no event shall the company be liable for any special or
consequential damages, loss or injury.
Refusal of Service :
We reserve the right to refuse, cancel, or suspend service
at our sole discretion.
Modifications :
These terms may be modified at any time with notice. All users are always subject to the
newest terms posted here at all times. It is the end users responsibility to
be aware of the latest terms of service and other policies at all time. It is our responsibility to provide these policies in
a ready and readable form. However, We will, when possible, elect to notify clients of updates or changes to our policies in various
mediums available including but not limited to. email, ticket system, and chats.
